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| Augusto Espín and Christian Rojas |
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| ''The Impact of the COVID-19 Pandemic on the Use of Remote Meeting Technologies'' |
| ( 2021, Vol. 41 No.3 ) |
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| We evaluate the impact of the COVID-19 pandemic on the volume and quality of firms' daily usage of remote (video) meeting technologies. While per-firm daily meeting volume (minutes, number of meetings, and total participants) increase significantly (between 15\% and 48\%), the average meeting is more crowded (+15\%), shorter (-30\%, or 10 minutes) and of significantly poorer (video/audio) quality (-59\%). Firms in the service sector experience the most notable increases in volume usage, while effects on the duration, size and quality of meetings is experienced by firms in all industries. |
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| Keywords: COVID-19, remote working, remote meeting techonologies |
JEL: O3 - Technological Change; Research and Development: General
L2 - Firm Objectives, Organization, and Behavior: General |
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| Manuscript Received : Jan 19 2021 | | Manuscript Accepted : Sep 17 2021 |
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