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Hoa Trong Hoang, Ha Thu Nguyen, Anh Chi Phan, Duong Huy Phan and Phong Thai Le
''Continuous Improvement: An Empirical Review in Vietnam''
( 2019, Vol. 39 No.2 )
This paper presents the preliminary results of an empirical study investigating the current situation of Continuous Improvement (CI) practices in Vietnam with a focus on the CI tools, namely PDCA, 5S and 7 QC Tools. Analyzing data collected from 80 Vietnamese companies in 2014-2015, the authors found that different CI practices are implemented in different ways in Vietnamese companies. For example, 5S is more focused while 7 QC Tools is less implemented. In addition, the paper presents the significant linkage between CI practices and selected performance indicators within Product and Service quality performance. The findings called for further attention from business managers in Vietnamese companies to be paid to CI implementation, and better understanding of its significance, in order to achieve higher performance in global competition.
Keywords: Continuous improvement, Kaizen, PDCA, 5S, 7 QC Tools, Product quality, Service quality
JEL: M1 - Business Administration: General
Manuscript Received : Aug 09 2018 Manuscript Accepted : May 15 2019

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