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Augusto Espín and Christian Rojas
''The Impact of the COVID-19 Pandemic on the Use of Remote Meeting Technologies''
( 2021, Vol. 41 No.3 )
We evaluate the impact of the COVID-19 pandemic on the volume and quality of firms' daily usage of remote (video) meeting technologies. While per-firm daily meeting volume (minutes, number of meetings, and total participants) increase significantly (between 15\% and 48\%), the average meeting is more crowded (+15\%), shorter (-30\%, or 10 minutes) and of significantly poorer (video/audio) quality (-59\%). Firms in the service sector experience the most notable increases in volume usage, while effects on the duration, size and quality of meetings is experienced by firms in all industries.
Keywords: COVID-19, remote working, remote meeting techonologies
JEL: O3 - Technological Change; Research and Development: General
L2 - Firm Objectives, Organization, and Behavior: General
Manuscript Received : Jan 19 2021 Manuscript Accepted : Sep 17 2021

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